Our Commitment

We’re committed to providing a secure and fair marketplace for our buyers and sellers. To support this, we’ve put in place rules and policies that govern our expectations of buyers and sellers, the actions we’ll take to keep you safe, and how we protect you if something goes wrong.

Some of our rules reflect local legal requirements, while others are based on experience of how best to protect everyone using our services. By staying familiar with and following these policies, you help us maintain a safe environment for everyone, and avoid interruptions that could come from accidental rule violations.

In this policy section you’ll find information on items that can and can’t be sold, guides to creating and maintaining listings, details on how we protect your personal information, and more. You can also find our User Agreement, User Privacy Notice, and Cookie Notice, which lay out our terms of use and how we handle your information.

Prohibited and Restricted Items

The sale of illegal drugs, weapons, animals, hazardous items, and recalled goods is strictly prohibited on our marketplace.

Digital products, subscriptions, and services are restricted unless sold through specific authorized channels. Buyers and sellers must abide by community guidelines to ensure safe meetups and secure transactions.

Activity on the marketplace must follow this policy, the User Agreement, and all applicable laws, while respecting the rights of third parties. Violations may result in:

• Removal of the listing or other content
• A formal warning
• Restriction of account activity
• Account suspension

Rules and Policies for Buyers

When you bid on, or buy, an item on our marketplace, you agree to the rules set out for our community, including our Feedback Policies, Member Behavior Policies, and Money Back Guarantee Policy.

Related policies:

• Feedback Policies — guidelines to keep feedback fair and constructive
• Member Behavior Policies — expectations for respectful conduct between members
• Money Back Guarantee Policy — in most cases, you’ll get your item or your money back

Seller Requirements

All sellers must meet the following requirements to sell on our platform:

1. Account Verification — Create an account and provide a valid form of ID upon request.
2. Phone Number — Must be a real, verifiable phone number (not a Google Voice or virtual/computer-generated number). Accounts with unverifiable numbers will be deleted.
3. Matching Information — The phone number, shipping address, and account name must all match. Non-matching accounts will be deleted.
4. Shipping & Delivery Proof — Sellers must provide a tracking number and obtain an authorized signature from the buyer on the day of delivery. Without this, the marketplace cannot protect the seller in the event of a dispute.

Good Selling Practices

To keep buyers happy, sellers should follow these practices:

• Item location — Always specify where the item ships from, so buyers can estimate shipping cost and delivery time.
• Terms & conditions — Be clear and thorough about taxes, fees, shipping/handling, and return policy.
• Returns — Not mandatory, but recommended, since it helps attract more buyers. If offered, clearly state the return window, who pays return postage, and how refunds are issued.

Sellers are responsible for regularly reviewing and complying with all selling policies. Failure to follow the rules may result in listing removal or limits on buying/selling privileges.

Returns & Refunds Policy

Requesting a Return

Every seller must issue an RMA (Return Merchandise Authorization) number for any return. If a buyer changes their mind about an item, or something is wrong with it, they can open a return request and track its status at any time.

Faster refunds: If the buyer pays return shipping and the request complies with the seller’s return policy (or the Money Back Guarantee), the return may be auto-accepted. In that case:

1. Select the item.
2. Select the reason for return.
3. If the buyer pays for shipping, they’ll receive a USPS or FedEx return label directly.
4. The label is only charged once it’s scanned at a drop-off point.
5. Once the item reaches the seller, the buyer is refunded minus the label cost (if buyer-paid), or in full (if seller-paid).

Seller Response Time

Once a return is requested, the seller must respond within 3 business days. If there’s no response, the buyer can ask the marketplace to step in.

Sending the Item Back

• Buyers must ship the return by the date given in the confirmation message.
• The buyer must provide a tracking number for the return shipment back to the seller.
• Use a tracked shipping service — mandatory tracking applies, and returns worth $750 or more require signature confirmation.
• Repack the item carefully — if returned used, damaged, or missing parts, the seller may deduct value from the refund (per the Condition of Returned Items policy).

RMA & Shipping Address Requirement

The seller must always provide the buyer with:

• A valid RMA number
• The exact address to ship the returned product to

Without both, a return cannot be properly processed.

Getting a Refund

• Most sellers refund as soon as they receive the returned item.
• If 3 business days pass after delivery with no refund, the buyer can ask the marketplace to step in.
• Refunds typically post within 3–5 business days to the original/selected payment method (or faster via gift card, where offered). The refund method cannot be changed once selected.

Asking the Marketplace to Step In

Reasons to request marketplace intervention:

• No seller response after 3 business days
• Seller responded but didn’t resolve the issue (e.g., accepted return but no shipping label)
• Item was returned and delivered, but no refund by the deadline

Steps:

1. Go to Purchases → find the item.
2. Select “See return details.”
3. Select “Ask [Marketplace] to step in and help.”
4. Choose a reason and confirm.

Cases are typically reviewed within 48 hours. If the buyer disagrees with the resolution, they may appeal within 30 calendar days of case closure.

Closing a Return Request

If a buyer no longer wants to return an item:

1. Go to Purchases → find the item.
2. Select “See request details” → “Close your request.”
3. Choose a reason and confirm.

⚠️ Note: Once closed, a return request cannot be reopened, and a new request cannot be submitted for the same transaction.

Misuse of Returns

Buyers may not misuse the returns process (e.g., requesting a return and sending back a different item). This falls under the Abusive Buyer Policy. Full eligibility details are covered in the Money Back Guarantee Policy.